Overview

​We understand that your privacy is important and we will treat any personal information you provide us as confidential. Your data will only be used in accordance with the UK General Data Protection Regulation (UK GDPR). We promise to look after your personal information and will never sell it to third parties. We are committed to being transparent about the data we collect and how we use it.

This policy applies whether you visit our stores, use your mobile device or go online, and outlines:

• How we use your data

• What personal data we collect

• How we ensure your privacy is maintained

• Your legal rights relating to your personal data

How we use your data

• To provide goods and services to you

• To make a tailored website available to you

• To manage your account(s) with us

• To verify your identity

• to check your Right to Work (for job applications)

• For fraud and crime prevention

• With your consent, to contact you electronically about promotional offers, products, and services

• For market research and better understanding customer needs

• To manage customer service interactions

• Where we are legally obliged to disclose your information

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We will only collect your personal data if you provide it voluntarily, for example when you:

• Place an order

• Sign up for marketing communications

• Enter competitions or prize draws

• Take part in a survey

• Contact us

Data Retention

We will only retain your data as long as necessary for the purposes outlined in this policy. In general, the maximum period we retain personal data is 10 years.

What personal data do we collect?

• Name and contact details

• Order history and purchase information

• Online activity on our site (e.g. IP address, location, browser type)

• Passwords

• Card payment details (via secure third parties)

• Marketing preferences

• Survey responses and feedback

Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Ask us to correct inaccurate or outdated data

• Opt out of marketing communications

• Withdraw consent where processing is based on consent

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To exercise your rights, please contact us at: contact@plaingreens.co.uk

​Cookies

We use cookies to enhance website functionality and analyse traffic. Cookies help us:

• Recognise returning visitors

• Store shopping cart preferences

• Analyse browsing habits to improve your experience

Cookies do not give us access to your personal computer or any personal data unless you choose to share it.

See our Cookies Policy for more details and a full list of cookies we use.