Delivery Timings

Standard Delivery

Our Standard Delivery service is normally delivered in up to 3 working days, Monday - Friday (Excluding Bank Holidays & Public Holidays) for all orders received before 1pm.

Please note Orders placed after 1 pm on Fridays, and on weekends will not be processed until the next working day and then delivered 3 working days from then.

This delivery time frame is provided as a guide and the vast majority of orders are delivered within this, however, sometimes it is unfortunately not achievable. Occasionally stock is unavailable in one of our packing locations, requiring stock to be transferred from one of our stores, which takes additional time; for orders with multiple items or large quantities, we may need to transfer stock from multiple stores. If, for any reason, our courier cannot deliver on their first attempt they will leave a card and try again on the next working day.

Click & Collect

We do not currently offer click and collect.

Packaging

For all orders placed, we try to ensure that your order is well secured, packed to avoid damage during transit, and delivered on time.

Our staff all work in unison, to deliver your parcel to the best of our ability. Should you have any comments, queries or even complaints regarding the packaging or delivery of your parcel, please do not hesitate to contact us at contact@plaingreens.co.uk

Returns

Please see our Returns Page.

Lost Items

We use delivery tracking of all of our parcels. In the unlikely event that your parcel is lost in transit, and once your agreed delivery date has elapsed, we must be notified by email (contact@plaingreens.co.uk) within 24 hours of your estimated delivery date.
We will then track the parcel for you with our carrier and will contact you regarding the status of the parcel. Should the parcel be lost in transit and un-retrievable, your order will be refunded in full, including your purchase cost, and initial postage price to your original payment method or replaced after consultation with you. Our policy is to extensively track all parcels notified as lost to us.

Bank Holidays & Public Holidays

Please note that our office and packing facility do not operate on weekends and bank holidays, therefore orders will only be processed on weekdays.

During Public Holidays and Bank Holidays there may be a small delay in the processing and delivery of your order. Our Office and packing facility are not open during these times, but we endeavour to process all orders as soon as possible upon our return. If you have any queries regarding your order, contact us, and we will be happy to help.